Order Process
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Needs analysis
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Our sales consultant connects with the client via email or meets in person to get an understanding of their requirements.
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Together with the designer, different style, material, branding and colour options will be discussed.
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Design
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Farbe makes a visual presentation with the design options discussed.
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The client supplies any logo or design elements they want to have incorporated in the design.
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Quote
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Once the client has chosen a design option, Farbe offers a quote based on the chosen design and quantities required.
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Price is mainly dependent upon the following:
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Quantity
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Fabric and trim
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Type of branding
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Complexity of garment
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Lead time
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All prices are ex-factory. Orders can be collected at the factory.
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If required, delivery cost will be quoted separately.
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The most appropriate delivery option is chosen based on your location and requested delivery time option.
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Order confirmation
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Upon accepting the Farbe quote, a deposit of at least 50% is required.
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Sizing needs to be determined using either
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Fit ranges that Farbe supplies or
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Farbe size charts and “How to use” guides.
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Final sign-off by client.
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Production
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The timeline for each order depends upon the quantity, time of the year, type of garment and order size.
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Any changes requested from the client could push out the delivery time and might incur additional costs. This will be quoted on should need be.
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Custom dyed fabric will take longer.
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Manufacturing is mostly done at Farbe under our quality standards. Where we make use of suppliers for some processes, Farbe staff monitors for adherence to specifications and quality standards.
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Quality control
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All garments are continuously checked to meet our quality standards.
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Final payment
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The sales consultant will contact the client for final payment once the goods are packed.
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Delivery
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Once we have received final payment confirmation, the goods can be collected.
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If you asked for delivery, Farbe will book the courier after confirming that you will be able to receive the goods.
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Farbe will supply you with the tracking number.
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