Order Process

• Needs analysis

  • Our sales consultant connects with the client via email or meets in person to get an understanding of their requirements.

  • Together with the designer, different style, material, branding and colour options will be discussed.

• Design

  • Farbe makes a visual presentation with the design options discussed.

  • The client supplies any logo or design elements they want to have incorporated in the design.

• Quote

  • Once the client has chosen a design option, Farbe offers a quote based on the chosen design and quantities required.

  • Price is mainly dependent upon the following:

    • Quantity

    • Fabric and trim

    • Type of branding

    • Complexity of garment

    • Lead time

  • All prices are ex-factory.  Orders can be collected at the factory. 

  • If required, delivery cost will be quoted separately.

    • The most appropriate delivery option is chosen based on your location and requested delivery time option.

• Order confirmation

  • Upon accepting the Farbe quote, a deposit of at least 50% is required.

  • Sizing needs to be determined using either

    • Fit ranges that Farbe supplies or

    • Farbe size charts and “How to use” guides.

  • Final sign-off by client.

• Production

  • The timeline for each order depends upon the quantity, time of the year, type of garment and order size.

  • Any changes requested from the client could push out the delivery time and might incur additional costs. This will be quoted on should need be.

  • Custom dyed fabric will take longer.

  • Manufacturing is mostly done at Farbe under our quality standards. Where we make use of suppliers for some processes, Farbe staff monitors for adherence to specifications and quality standards. 

• Quality control

  • All garments are continuously checked to meet our quality standards.

• Final payment

  • The sales consultant will contact the client for final payment once the goods are packed.

• Delivery

  • Once we have received final payment confirmation, the goods can be collected.

  • If you asked for delivery, Farbe will book the courier after confirming that you will be able to receive the goods.

  • Farbe will supply you with the tracking number.