Order Process

  • Needs analysis

    • Our sales consultant connects with the client via email or meets in person to get an understanding of their requirements.

    • Together with the designer, different style, material, branding and colour options will be discussed.

  • Design

    • Farbe makes a visual presentation with the design options discussed.

    • The client supplies any logo or design elements they want to have incorporated in the design.

  • Quote

    • Once the client has chosen a design option, Farbe offers a quote based on the chosen design and quantities required.

    • Price is mainly dependent upon the following:

      • Quantity

      • Fabric and trim

      • Type of branding

      • Complexity of garment

      • Lead time

    • All prices are ex-factory.  Orders can be collected at the factory. 

    • If required, delivery cost will be quoted separately.

      • The most appropriate delivery option is chosen based on your location and requested delivery time option.

  • Order confirmation

    • Upon accepting the Farbe quote, a deposit of at least 50% is required.

    • Sizing needs to be determined using either

      • Fit ranges that Farbe supplies or

      • Farbe size charts and “How to use” guides.

    • Final sign-off by client.

  • Production

    • The timeline for each order depends upon the quantity, time of the year, type of garment and order size.

    • Any changes requested from the client could push out the delivery time and might incur additional costs. This will be quoted on should need be.

    • Custom dyed fabric will take longer.

    • Manufacturing is mostly done at Farbe under our quality standards. Where we make use of suppliers for some processes, Farbe staff monitors for adherence to specifications and quality standards. 

  • Quality control

    • All garments are continuously checked to meet our quality standards.

  • Final payment

    • The sales consultant will contact the client for final payment once the goods are packed.

  • Delivery

    • Once we have received final payment confirmation, the goods can be collected.

    • If you asked for delivery, Farbe will book the courier after confirming that you will be able to receive the goods.

    • Farbe will supply you with the tracking number.

Copyright © Farbe 2019

Farbe Designs

Corner of Stoffel Smit & Industria Road
Plankenbrug Industria
Stellenbosch

info@farbe.co.za

021 883 8856

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